Privacy Policy
Hotel Wiechmann handles your personal data in line with the General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (Uitvoeringswet AVG). This policy explains what we collect, why, who we share it with and what your rights are.
1. Who we are
Hotel Wiechmann is operated by Amsterdam Wiechmann Hotel B.V., registered with the Dutch Chamber of Commerce under KvK number 33072642. We are the controller for the personal data described in this policy.
Amsterdam Wiechmann Hotel B.V.
Prinsengracht 328-332
1016 HX Amsterdam
Netherlands
KvK number 33072642
Email info@hotelwiechmann.nl
Phone +31 20 626 33 21
Privacy questions can be sent to info@hotelwiechmann.nl.
2. What data we collect
- Booking details such as your name, contact details, stay dates, room choice, number of guests and any requests you make
- Payment details needed to pay for your stay, processed by payment service providers
- Check-in details that Dutch law requires us to record in our guest register
- Communication when you contact us by email, phone or social media
- Website usage data such as pages viewed, device and browser type and how you use the website, collected through cookies and similar technologies (see our Cookie Policy)
If you book through an online travel agency, we receive your booking details from that platform.
3. Why we use your data and on what legal basis
| Purpose | Legal basis |
|---|---|
| Handling your reservation, stay and payment | Performance of a contract (Art. 6(1)(b) GDPR) |
| Keeping the guest register (nachtregister) | Legal obligation (Art. 438 Dutch Criminal Code and local regulations) |
| Tourist tax, bookkeeping and tax records | Legal obligation (Dutch tax law) |
| Answering your questions | Legitimate interest in responding to you |
| Website analytics (Google Analytics 4, Microsoft Clarity) | Your consent via our cookie banner |
| Measuring advertising (Google Ads, Meta Pixel) | Your consent via our cookie banner |
| On-site messages and offers (Triptease) | Your consent via our cookie banner |
| Website speed and security | Legitimate interest in a fast and secure website |
If you share health information with us, for example an allergy or accessibility need, we only use it to prepare your stay and only with your explicit consent.
Where we rely on legitimate interest, you can object at any time (see section 7). You need to give us your name, contact and payment details to book. Showing valid ID at check-in is a legal requirement in the Netherlands.
4. Who we share your data with
We only share data where needed for the purposes above. Service providers who process data on our behalf do so under a data processing agreement.
| Recipient | Why |
|---|---|
| Mews | Booking engine and reservation system |
| Payment service providers | Processing payments |
| Cloudflare | Hosting the website and delivering it to your browser. To do this it processes technical data such as your IP address and browser type |
| Google (Analytics 4, Ads, Tag Manager) | Website analytics and ad measurement |
| Microsoft (Clarity) | Understanding how visitors use the website |
| Meta (Pixel, Facebook, Instagram) | Ad measurement and social media messages. For Pixel data, Meta and we are joint controllers for the collection and transfer of the data |
| Triptease | On-site messages, offers and booking analytics |
| Online travel agencies | Bookings you make through them |
| Authorities such as the police, the Municipality of Amsterdam and the tax authorities | Where required by law |
We do not sell your personal data.
5. Transfers outside the EEA
Google, Microsoft, Meta and Cloudflare may process data in the United States. These transfers rely on the EU-US Data Privacy Framework and on the European Commission’s Standard Contractual Clauses.
6. How long we keep your data
We keep personal data only as long as needed for the purpose it was collected for.
| Data | Retention |
|---|---|
| Booking and stay details | As long as needed for your stay and any follow-up, such as questions or claims |
| Financial and tax records | 7 years, as required by Dutch tax law |
| Guest register | As long as required by law |
| Analytics and advertising data | As set in each tool, see the Cookie Policy |
| Emails and messages | As long as needed to handle your question |
7. Your rights
You have the right to
- access the personal data we hold about you
- rectify data that is wrong or incomplete
- erase your data, unless we must keep it by law
- restrict our processing while a request is being handled
- data portability, receiving data you gave us in a common machine-readable format
- withdraw consent at any time, without affecting processing that already took place. For cookies, click the cookie icon at the bottom left of the website.
- not be subject to decisions based solely on automated processing that significantly affect you
Right to object. You can object at any time to processing based on our legitimate interest, for reasons relating to your situation. You can always object to the use of your data for direct marketing.
To use any of these rights, email info@hotelwiechmann.nl. We may ask you to confirm your identity. We respond within one month. For complex requests this may be extended by two further months, in which case we will tell you why within the first month.
8. Security
We take appropriate technical and organisational measures to protect your data, including encrypted connections (SSL) on our website. If a data breach is likely to put your rights at risk, we report it to the Dutch Data Protection Authority within 72 hours. If the risk to you is high, we also inform you without undue delay.
9. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Dutch Data Protection Authority, Autoriteit Persoonsgegevens.
10. Changes to this policy
We may update this policy when our services or the law change. The latest version is always on this page.
Last updated October 2026